Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in its original packaging with proof of purchase.

To start a return, you can contact us at info@vernalsolutions.co.uk.

Please note that returns must be approved before being sent back. Return address details will be provided upon request.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@vernalsolutions.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, opened herbal teas, candles and personal wellness products cannot be returned unless damaged or faulty.

We do not accept returns for:
- Opened or used products
- Personalised items
- Sale items
- Gift cards

Exchanges

The fastest way to ensure you get the item you want is to return the original item (if eligible) and place a new order separately.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused, unopened and in their original packaging with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@vernalsolutions.co.uk.